Special Procedures and Donor Relations Coordinator

The Community Blood Center is hiring a Special Procedures and Donor Relations Coordinator to join our team!

The Special Procedures and Donor Relations Coordinator is responsible for maintaining and coordinating the Special Procedures, Donor Notification, Market Withdrawal/Recall, and Donor Reaction processes while assuring that all American Association of Blood Bank (AABB), Food and Drug Administration (FDA) regulations, and CBC Standard Operating Procedures (SOPs) are followed.  


  • Exhibit exceptional customer service at all times. Interact professionally with donors, patients, and medical professionals.
  • Maintain and  coordinate Special Procedure orders:
  •        Evaluate orders from physicians
  •        Establish professional relationships with physicians and office staff.
  •        Review donor/patient health history
  •        Schedule appointments.
  •        Consult with patient’s physician(s) and blood center medical directors as necessary.
  •        Communicate special procedure processes and status changes with donors, physician clinics, and hospital laboratories.
  • Evaluate and address staff and/or donor concerns regarding eligibility, post-donation information, and other medical related issues.
  • Coordinate with blood center and customer staff to ensure Recall and Market Withdrawl of blood products is timely and complete.
  • Maintain, perform and coordinate blood donor reaction and injury procedures including communicating with donors regarding donor reactions, arm injuries, and other medical related issues.
  • Maintain BCx insurance database on donor injuries.
  • Maintain, perform and coordinate Donor Notification and Reentry procedures including communication with donors regarding test results and donation eligibility status.
  • Resolve suspect duplicate donor investigations.
  • Coordinate the employee blood exposure program.
  •  Coordinate the annual employee flu vaccinations.
  • Comply with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs or directives. Follow established quality control practices.
  • Participate in external conferences, training sessions and reading publications to maintain a level of expertise in job-related areas.



  • RN or LPN licensed in the state of Wisconsin.


  • 2-5 years of clinical experience in acute care, medical office setting, or equivalent experience.


  • Strong, flexible interpersonal skills
  • Excellent organizational, oral and written communication skills
  • Effective mentoring/coaching skills
  • Skilled in documentation review with special emphasis on details
  • Basic computer skills

Submit your application to be considered:

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914

Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disabilities