Careers

Call Center Specialist

The Call Center/Telerecruiter Specialist is responsible for placing outbound telephone calls, scheduling donation appointments, appropriately directing incoming calls and providing information on The Community Blood Center’s programs, services and special blood needs.

Position Responsibilities:

  • Makes calls using call lists and enters call results and/or schedules donor appointments as appropriate. Schedules donation appointments in the computer system for a date, time and location that are most convenient for the donor.
  • Achieves individual performance expectations for appointments scheduled, conversion rate, show rate and customer service. Assists in achieving team goals for the fixed sites.
  • After reviewing donor information in the computer, pre-qualifies potential donors to determine eligibility and/or directs any eligibility questions to appropriate CBC personnel.
  • Answers inbound phone calls. Provides information as requested, transfers call(s) to the appropriate CBC personnel, voicemail, or takes messages for unavailable staff as needed.
  • Follows phone scripts as directed and incorporates all of the key talking points used for call evaluations during conversations with donors.
  • Supports the scheduling of community mobile operations, needs of the lab for specific donor types and other special calling efforts as assigned.
  • As directed, assists in training and coaching Telerecruiters.
  • Conducts special donor recruitment projects at various locations and distributes CBC information and other related duties as requested.
  • Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs or directives upon assignment. Maintains job-related skills by attending team meetings and training sessions and reading publications.

Qualifications and Requirements:

  • Requires a pleasant and polite telephone manner.
  • Previous Call Center experience preferred
  • Previous cold calling preferred.
  • Proficient in Excel, Word, and Outlook.
  • Must perform job duties and responsibilities in a professional manner at all times.
  • Must maintain strict confidentiality of CBC and CBC donor information.
  • Skills include excellent organizational, oral and written communication.
  • Strong flexible interpersonal skills and data entry/computer skills.
  • High Diploma or equivalent required.
  • Employee may occasionally be required to lift objects or materials weighing up to 25 pounds.

Schedule:

This is a full time position, must have availability Monday – Thursday, 8am – 8pm, Friday, 8am – 4:30pm and Saturday morning as needed.

Apply here: https://secure.entertimeonline.com/ta/K1100.careers?ApplyToJob=218496192

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter

The Community Blood Center is an EEO/AA/M/F/Vet/Disability Employer