Call Center Representative – Part-Time
The Community Blood Center (CBC) is hiring new part-time Call Center Representatives to help schedule lifesaving blood donation appointments. No experience is necessary — we’ll train you! This is a great part-time job if you need flexibility during the day and to keep your evenings free. Did you know:
- There’s no way to make blood? It has to be donated.
- Over 40 local hospitals and clinics depend on the blood given by our community donors to treat cancer, infection, and injuries.
- Our Call Center Representatives are a big reason we have 100+ successful blood drives each month. Your work will save lives.
What will your day look like?
- Schedule Donation Appointments — You’ll call CBC’s list of blood donors to schedule and confirm donation appointments. Plus, you’ll ask a few screening questions to pre-qualify donors and record relevant information in our computer system. No cold calls. No selling.
- Answer Phone Calls — You’ll answer questions about CBC programs, services, and special blood needs. When needed, you’ll transfer calls to appropriate office personnel.
- Attend Onsite Events — You’ll occasionally join our team at in-person special donor recruitment projects around our community. Here, you’ll meet potential donors face-to-face and share information about CBC’s mission.
- No call center or blood donation experience? No problem! Our training programs will give you everything you need to be confident on the phone, including scripts, call lists, and info about The Community Blood Center.
Pay and Hours
- Part-time position, 16 hours/week.
- Monday – Friday, 3pm – 8pm, Saturday, 8am – 1pm
Qualifications and Skills Needed
- You can be professional, polite, and confident while making multiple phone calls per hour — previous call center or appointment setting experience is a plus!
- You love connecting with a wide variety of people — our donation heroes represent every part of our community.
- You have solid data entry and computer skills. You’ll need to keep accurate records in our computer system and communicate with your team.
- High School diploma or equivalent preferred.
- Complete requirements for this position will be reviewed during the interview process.
Benefits and Perks
- Paid holidays
- Paid Volunteer Time Off
- Discounted YMCA Membership
- 403(b) retirement savings plan with matching contributions
- Employee Assistance Program
- Employee referral bonuses
- Regular employee forums and committees — everyone on our team has a voice!
About Us
What if your work allowed you to live out your passion for helping people? At The Community Blood Center, every person on our team is part of a critical link that connects blood donors to patients in our community who need it. Because this work demands compassion and grit, we only hire people who want to be part of a tight-knit team united in the goal of saving lives. But the reward? You’ll leave work every day knowing you gave people in your community a chance to recover from injury, battle cancer, and fight disease. Our employees get a complete set of benefits and valuable training to launch their careers in healthcare. At The Community Blood Center, your work is the link to life for our community.
What are you waiting for? Take the next step. Start a career you’ll be proud of. Apply now! https://secure2.entertimeonline.com/ta/8026.careers?TrackId=[MyTrackingId]&ApplyToJob=620938884
The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
The Community Blood Center is an EEO/AA/M/F/Vet/Disability Employer
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