EMPLOYMENT OPPORTUNITIES

APPLICATION SPECIALIST

Description:

The Community Blood Center is seeking an Application Specialist who will produce high quality, detailed work based on established standards, guidelines and procedures. The Application Specialist will maintain, administer and support blood center information systems.  Including supporting the organization’s network, hardware and software, and writing and maintaining decision support reports. 

Primary Job Responsibilities:

  • Develops, maintains and run reports and queries in support of operations.
  • Establishes data accuracy and validity derived from a variety of systems.
  • Performs data analysis using statistical techniques.
  • Ensures compliance of applicable standards and regulations area of oversight and operation.
  • Analyzes, plans, designs, and installs new and existing personal computer systems
  • Purchases or builds hardware to meet user needs.
  • Installs new, and maintains existing hardware and software.
  • Supports server, network and desktop hardware, software and applications.
  • Supports the network and computing infrastructure plan.
  • Supports administration of servers and server clusters.
  • Manages all system back-up and restore protocol.
  • Performs troubleshooting analysis of servers, workstations and associated systems.
  • Monitors system performance and implements performance tuning.
  • Creates/maintains Network related Standard Operating Procedures (SOPs).
  • Provides in-depth knowledge of Information System.
  • Assists with development of validation plan and validate BECS updates.
  • Troubleshoots Donor Information System problems and answer user questions.
  • Creates/maintains procedure corresponding training plans.
  • Develops/maintains interface(s) for laboratory equipment to Donor Information System.
  • Develops/maintains remote site access to the Donor Information System.

Job Requirements:

Education:       

  • Degree in computer science, related field, or equivalent experience.

Experience:    

  • Thorough knowledge of hardware, software, networking essentials, network operating systems, network architecture, configuration and protocols.
  • Proficient knowledge of Microsoft Office, Visio, Project, Access and SQL.
  • Extensive knowledge of Microsoft Excel and Crystal Reports.

Skills:             

  • Excellent organizational, oral and written communication skills.
  • Strong interpersonal skills.
  • Excellent customer service skills.
  • Ability to plan and multi-task.
  • Skilled in accurate documentation with emphasis on detail.
  • High level of assessment skills.
  • Strong analytical ability.
  • Ability to work with standard concepts, practices, and procedures of Decision Support and report design.

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=189561&lang=en_US&source=CC2

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

CALL CENTER REPRESENTATIVE

Description:

The Call Center Representative is responsible for placing outbound calls for scheduling donation appointments, appropriately directing incoming calls, and providing information on the Community Blood Center’s programs, services and special blood needs.

The position is 30 hours per week and is eligible for our excellent benefit program.

Primary Job Responsibilities:

  • Makes calls using call lists and enters call results and/or schedules donor appointments as appropriate. Schedules donation appointments in the computer system for a date, time and location that are most convenient for the donor.
  • Achieves individual performance expectations for appointments scheduled, show rate and customer service. Assists in achieving team goals for the fixed sites.
  • After reviewing donor information in the computer, pre-qualifies potential donors to determine eligibility and/or directs any eligibility questions to appropriate CBC personnel.
  • Answers inbound phone calls. Provides information as requested; transfers call(s) to the appropriate CBC personnel, voicemail, or takes and distributes messages for unavailable staff as needed.
  • Follows phone scripts as directed and incorporates all of the key talking points used for call evaluations during conversations with donors.
  • Conducts special donor recruitment projects at various locations and distributes CBC information and other related duties as requested.
  • Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs or directives upon assignment. Maintains job-related skills by attending team meetings and training sessions and reading publications.

Job Requirements:

The Call Center Representative requires a pleasant and polite telephone manner.  Must perform job duties and responsibilities in a professional manner at all times. Must maintain strict confidentiality of CBC and CBC donor information.  Skills include excellent organizational, oral and written communication.  Strong, flexible interpersonal skills and data entry/computer skills.  Employee may occasionally be required to lift objects or materials weighing up to 25 pounds.

Education:

High school diploma or equivalent required. 

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=176601&lang=en_US&source=CC2

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

CALL CENTER REPRESENTATIVE - EVENINGS

Are you looking for a part-time evening position that doesn't include weekends?

The Community Blood Center, a provider of high quality blood products and services, is seeking Call Center Representatives who have great customer service skills to recruit and schedule volunteer blood donors for our local area hospitals.

Representatives will work in a fast-paced, professional environment inspiring others to help in saving lives. Representatives will be enthusiastic and will connect easily with others over the phone.

This is a part-time, evening position, up to 16 hours per week. With some flexibility in the start time, the shift is 4:00 p.m. to 8:00 p.m. Monday through Thursday. We also offer a competitive starting wage. No weekends, no Friday nights, and no holidays.

To join our team, submit your resume to: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=166319&lang=en_US&source=CC628614

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

CALL CENTER SPECIALIST

The Call Center Specialist is responsible for placing outbound telephone calls, scheduling donation appointments, appropriately directing incoming calls and providing information on The Community Blood Center’s programs, services and special blood needs.  Assisting with day-to-day operations which may include coaching and training Call Center Representatives, assigning calling campaigns, and reporting of blood products scheduled.  This is a full-time position that works a variable schedule to include day, evening (up to 8pm), and weekend hours.

 The position is 30-40 hours per week and is eligible for our excellent benefit program. 

Primary Job Responsibilities:

  • Makes calls using call lists and enters call results and/or schedules donor appointments as appropriate. Schedules donation appointments in the computer system for a date, time and location that are most convenient for the donor.
  • Monitors the blood type inventory and donor site schedules to determine which donor blood type(s) to call and/or schedule. Assigns calling campaigns as needed.
  • Achieves individual performance expectations for appointments scheduled, show rate and customer service. Assists in achieving team goals for the fixed sites.
  • After reviewing donor information in the computer, pre-qualifies potential donors to determine eligibility and/or directs any eligibility questions to appropriate CBC personnel.
  • Answers inbound phone calls. Provides information as requested, transfers call(s) to the appropriate CBC personnel, voicemail, or takes messages for unavailable staff as needed.
  • Follows phone scripts as directed and incorporates all of the key talking points used for call evaluations during conversations with donors.
  • Supports the scheduling of community mobile operations, needs of the lab for specific donor types and other special calling efforts as assigned.
  • As directed, assists in training and coaching Call Center Representatives.
  • Conducts special donor recruitment projects at various locations and distributes CBC information and other related duties as requested.
  • Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs or directives upon assignment. Maintains job-related skills by attending team meetings and training sessions and reading publications.

Job Requirements:

Education:     

High school diploma or equivalent required.

Skills:

The Call Center Specialist position requires a pleasant and polite telephone manner, as well as proficiency in Excel, Word, and Outlook.  Must perform job duties and responsibilities in a professional manner at all times. Must maintain strict confidentiality of CBC and CBC donor information.  Skills include excellent organizational, oral and written communication.  Strong, flexible interpersonal skills and data entry/computer skills. 

Physical Demands:

Employee may occasionally be required to lift objects or materials weighing up to 25 pounds.

To join our team, submit your resume to: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=190002&lang=en_US&source=CC2

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

DONOR REGISTRATION ATTENDANT

The Community Blood Center is looking for a Donor Registration Attendant to greet and register volunteer blood donors as they present for blood donations. The Donor Registration Attendant will also provide nourishment and monitoring of the volunteer blood donors after they donate and present in the Café.

On the job training is provided. The ability to multi-task, provide great customer service and basic computer skills are required. 

This is a 14 hour per week position that is weekends only.

Primary Job Responsibilities:

  • Exhibit exceptional customer service at all times.
  • Greets and registers donors, instructs donors to complete appropriate paperwork and answer donor questions.
  • Greets guests/contractors and contacts appropriate blood center personnel. 
  • As needed, performs donor registration activities at alternate donor centers and mobile blood drives.
  • As needed, performs café attendant duties.
    • Monitors donors for any adverse post-donation reactions and summons assistance from the collection staff.
    • Serves refreshments to donors. Replenishes the refreshments and cafe supplies.
    • Maintains a clean, neat setting in the Cafe, including any housekeeping tasks.
  • As directed, assists in training of new employees and volunteers.
  • Encourages donors to schedule future donation appointments prior to their departing.
  • Provides donors with information regarding the blood center, blood donation types and/or organization’s programs, and informs donors of their donation level.
  • Assists with clerical, reception tasks and any other duties as assigned.

Job Requirements:

Education:

  • High school diploma or equivalent required.

Skills:

  • Excellent verbal and written communication skills and the ability to relate well with others.
  • Strong, flexible interpersonal, data entry/computer skills.
  • Must be attentive to detail and possess good follow through skills.
  • Must act in a professional manner.
  • Employee may occasionally be required to lift objects or materials weighing up to 35 pounds.

Submit your resume to learn more about a career at the blood center: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=166307&lang=en_US&source=CC18478

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 
DONOR SERVICES EQUIPMENT COORDINATOR

The Donor Services Equipment Coordinator is responsible for oversight of maintenance, repairs and analysis of equipment essential to Collections supplies and processes. This includes but is not limited to equipment supporting bloodmobiles, apheresis, whole blood and temperature monitoring functions. Seeks opportunities to improve the facilities and processes related to the blood collection equipment and processes. Ensures all equipment is operational and available for use on a daily basis.

Primary Job Responsibilities:

  • Self-sufficiently identifies and resolves issues or questions related to donor services equipment.
  • Schedules/performs the cleaning, maintenance, and repair activities for collections equipment in a manner that ensures timely completion according to requirements.
  • Maintains accurate and complete records for equipment quality control and maintenance.
  • Coordinates with Facilities to assure that storage sites are maintained in order to ensure the safety and functionality of supplies and equipment.
  • Manages projects associated with equipment and related facilities as requested by management.
  • Independently troubleshoots and tracks equipment failures and makes recommendations for failure prevention as well as recommendations for equipment replacement and/or upgrades.
  • Creates, revises and maintains SOPs and policies related to equipment use, quality control and maintenance.
  • Identifies and aids in implementation of safe and efficient processes related to pre-drive/post-drive activities.
  • Writes, revises, and performs validations and/or verifications related to equipment.
  • Conducts training as necessary for relevant process revisions and implementations.
  • Maintains knowledge-based competency of Donor Tech duties as needed.
  • Assists with CST daily functions, as needed.

Job Requirements:

Education:

  • Associate’s degree desired or equivalent related work experience.
  • Biomedical Equipment Technician certification preferred.

Experience:

  • High level of computer skills required.
  • Demonstrated ability to work independently and coordinate the actions of others, desired.
  • Project leadership skills preferred.
  • Technical writing skill preferred.

Skills:                     

  • Strong interpersonal skills.
  • Excellent organizational, oral, and written communication skills.
  • Skilled in accurate documentation with emphasis on detail.

Submit your resume to learn more about a career at the blood center: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=171581&lang=en_US&source=CC2

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

DONOR TECHNICIAN

The Community Blood Center is looking for candidates who are conscientious, demand accuracy within their daily work, and are looking for advancement opportunities. Donor Technicians will be friendly, detail oriented, exhibit a cooperative team attitude and provide great customer service.

Donor Technicians will be responsible for ensuring donor suitability and performing whole blood or automated collection procedures per regulatory and Standard Operating Procedures.  On the job phlebotomy training is provided and growth opportunities are available.

Our mission is to connect lives and share life which requires a high level of flexibility. Donor Technician shifts consist of days, evenings, and rotating weekends and holidays. CBC currently offers every other weekend off for donor technicians and is always looking for ways to improve work-life balance for staff.

We have part-time (20 hrs/wk) and full-time (36 to 40 hrs/wk) positions available! Our Donor Technician positions offer a competitive starting wage, with paid on-site training and no prior experience necessary. Additionally, CBC offers an excellent benefit program for full-time employees and advancement opportunities within our blood collections department. CBC also offers additional opportunities to candidates who possess a Commercial Driver’s License (CDL).

Primary Job Responsibilities:

  • Perform phlebotomy, and whole blood collection.
  • Take and record donor pulse, blood pressure, and temperature measures and perform medical history review.
  • Demonstrate teamwork, flexibility and dependability.
  • Comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.
  • Demonstrate professionalism at all times.

Job Requirements:

EDUCATION: 

  • High School education or equivalency required.

SKILLS:            

  • Excellent organizational, oral and written communication skills
  • Strong interpersonal skills in team environment.
  • Excellent customer service skills.
  • Observation and performance of repetitive tasks.
  • Accurate documentation with emphasis on detail.
  • Ability to regularly push, pull and lift supplies and equipment.

Physical Demands/Work Environment:

Production environment requiring the ability to walk and stand for the entire work shift. Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee.  Requires frequent lifting up to 5 pounds, and occasional lifting up to 30 pounds.  Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.  Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear.

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=166287&lang=en_US&source=CC638640

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

DONOR TECHNICIAN - NORTHWOODS (Minocqua, WI Area)

The Community Blood Center is looking for a Donor Technician who is conscientious and demand accuracy within their daily work. The Donor Technician will be friendly, detail oriented, exhibit a cooperative team attitude and provide great customer service.

 Responsibilities include set-up for blood drive operations and performing of phlebotomy duties.

Donor Technicians will be responsible for ensuring donor suitability and performing whole blood or automated collection procedures per regulatory and Standard Operating Procedures.  On the job phlebotomy training is provided and growth opportunities are available.

 Our mission is to serve our blood donor and patient needs requiring flexibility. Hours include day, evening, and weekend and holiday rotation.  

This position is 25 hours per week including $12.20/hour starting wage without prior experience.

Primary Job Responsibilities:

  • Perform screening, phlebotomy, and whole blood collection.
  • Screen donors and document findings during health history screening.
  • Demonstrate teamwork, flexibility and dependability.
  • Participate in the process improvement projects on an ongoing basis.
  • Demonstrate professionalism at all times.

Job Requirements:

EDUCATION: 

  • High School education or equivalency required.
  • EMT, Paramedic, LPN, C.N.A. or M.A. certification desired. 

EXPERIENCE:

  • Previous phlebotomy experience and medical terminology a plus.

SKILLS:            

  • Excellent organizational, oral and written communication skills
  • Strong interpersonal skills in team environment.
  • Excellent customer service skills.
  • Observation and performance of repetitive tasks.
  • Accurate documentation with emphasis on detail.
  • Ability to regularly push, pull and lift supplies and equipment.
  • Ability to regularly lift objects weighing up to 50 pounds.

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=174105&lang=en_US&source=CC2

The Community Blood Center
1575 Highway 51 North.
Woodruff, WI 54568
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

LOGISTICS COORDINATOR

The Community Blood Center is seeking a Logistics Coordinator who is responsible for ensuring mobile collection operations have the supplies, equipment and vehicles necessary to successfully conduct blood drives.

The Logistics Coordinator duties will include but not limited to preparing supplies in advance of blood drive operations, evaluating and triaging incoming supplies after use in operations and  monitoring the maintenance and repair status of vehicles, ensuring vehicles are clean (inside and outside). The individual will seeks opportunities to improve the facilities and processes related to the blood collection vehicle and supply processes. As well as ensure all supplies are prepared and available on a daily basis.

Primary Job Responsibilities:

  • Allocates and prepares an appropriate amount of supplies for mobile operations based on the drive schedule and products to be collected.
  • Evaluates supplies being returned from mobile operations and maintains these supplies in a manner that allows for lot number control and effective use of the supply.
  • Prepares packing ice in accordance with procedures to be taken on mobile collection operations.
  • Maintains and monitors the vehicle maintenance status, schedules and coordinates vehicle maintenance and works closely with the Collections and Operations Planning Manager to ensure DOT compliance.
  • Reviews Pre and Post Trip paperwork to ensure compliance with procedures and to identify vehicle or driver trends that require corrective action.
  • Maintains accurate and complete records for supply allocation and vehicle maintenance.
  • Ensures vehicles are clean and tidy.
  • Provides back-up for the Donor Services Equipment Coordinator position.
  • Manages projects associated with supplies or vehicles as requested.
  • Independently troubleshoots and tracks supply, vehicle or driver issues and makes recommendations for correction and prevention
  • Creates, revises and maintains SOPs and policies related to supplies and vehicle use and maintenance.
  • Conducts training as necessary for relevant process revisions and implementations.
  • Maintains knowledge-based competency of Donor Tech duties as needed.

Job Requirements: 

EDUCATION: 

  • Associate’s degree desired or equivalent related work experience.

EXPERIENCE: 

  • Experience allocating and/or coordinating supplies.
  • Experience in fleet management functions desired.
  • Demonstrated ability to work independently and coordinate the actions of others, desired.
  • Technical writing skill preferred.

SKILLS:            

  • Strong interpersonal skills.
  • Excellent organizational, oral, and written communication skills.
  • Skilled in accurate documentation with emphasis on detail.
  • Ability to independently lift 30 pounds
  • Required to stand and sit for prolonged periods of time

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=189581&lang=en_US&source=CC2

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

MARKETING SPECIALIST

The Community Blood Center is seeking a Marketing Specialist who under general direction, will provide marketing and communications support organization-wide through collateral and key message development, content marketing, and digital campaigns, as well as compiling, formatting, analyzing and reporting information and reports, enforcing brand awareness, and acting as liaison between CBC and internal and external stakeholders. Collaborate and support Donor Recruitment & Sales departments to increase the customer base.

Primary Job Responsibilities:

  • Marketing Analytics
    • Conduct market research to identify donor demographics, habits and trends in order to apply this information to marketing tactics and strategies
    • Analyze the blood drive sponsor market to identify opportunities and actionable information to expand or increase blood drive participation
    • Assist in the analysis of potential markets for revenue and revenue growth to identify opportunities and actionable information to expand sources of revenue
    • Analyze marketing data (promotion results, conversion rates, etc.) to guide future marketing strategies and promotions.
    • Measure the effectiveness of CBC marketing, advertising, and communications programs and strategies.
    • Utilize methods for collecting data such as surveys and polls, and obtain existing data/facts from CBC database.
  • Digital Marketing
    • Design digital media campaigns aligned with CBC goals and marketing strategies
    • Create digital content for use on website, blog, and social media
    • Stay up-to-date on new media industry trends and emerging digital channels
  • Content
    • Conceptualize, write, and edit creative content to increase brand awareness.
    • Develop content for multi-platform outlets including print, television, digital, email, website and social media platforms.
    • Identify, develop and execute communications strategies for key media contacts and customer references.
    • Develop internal and external staff and media talking points.
    • Create and maintain CBC fact database
    • Communicate important CBC information and press releases to donors, sponsors and staff.
    • Coordinate the development of multimedia content for donor stories, internal/external videos, promotional videos and other organization-wide projects.
    • Display professionalism at all times, i.e. business attire for external meetings and community events; maintain professional and pleasant demeanor at all times.
  • Social Media
    • Manage social media and blog content.
    • Design, produce and publish high-quality, creative content across social media platforms that promote CBC message and brand.
    • Track, analyze and report on all website and social media metrics on a monthly basis to propose appropriate action and report on social media ROI.
    • Provide updates and reviews to management at various levels to educate and inform about relevant social media techniques, trends, activities, policies, competition, and achievements.
    • Coordinate and integrate social media content development and campaigns with other communications projects and event calendar.
    • Monitor social media sites and appropriately respond to all inquiries and comments in a timely and professional manner.
    • Assist in creating, developing, proofreading and managing content for organization’s web presence.
  • Donors
    • Collaborate with the Donor Recruitment and Collections departments to increase the CBC donor base, first-time donors, and donor retention.
    • Develop and communicate promotion materials and giveaways.
    • Write and proofread drafts of collateral and other marketing communications while maintaining the CBC brand. 
    • Assist the internal departments with meeting/event development.
  • CBC
    • Maintain confidentiality of CBC, donor, and patient information at all times.  Comply with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs or directives.  Maintains current level of job-related skills by attending in-services and training sessions and reading publications.

Job Requirements: 

EDUCATION: 

    • Bachelor's degree in journalism, public relations, marketing, communications, or related field.

EXPERIENCE:

  • Possess excellent written and verbal communication and public speaking skills, highly self-motivated.
  • Ability to communicate effectively and professionally, both orally and in writing, and be comfortable speaking to small and large groups while presenting information to internal and external audiences.
  • Able to schedule and follow-up on all actions with little direct supervision, and possess problem-solving/negotiation skills to resolve issues professionally.
  • Thorough understanding of traditional and digital marketing methods and market research methods.
  • Ability to comprehend, analyze, and interpret various types of documents and results, and write high-quality materials and articles in a pre-designed style and format.
  • Experience with video development and editing desired.
  • Proficient, in-depth knowledge and understanding of social media platforms, (Facebook, Twitter, LinkedIn, Instagram, YouTube, etc.), posting and leveraging content, and how to analyze results.
  • Proficient with Microsoft Office. Graphic design experience is desirable.
  • Proficient with Google Analytics.
  • Ability to work in a collaborative, cross-team capacity, manage multiple projects and work within tight deadlines in a fast-paced environment.
  • This position will work variable hours and may travel to events, some overnight, throughout the year is required.
  • Demonstrate a positive attitude toward donors, co-workers, vendors and the community.
  • Ability to effectively respond to complex requests or complaints from co-workers, supervisor, and/or management.
  • Knowledge of the blood banking industry and donor recruitment techniques is a plus.

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=191283&lang=en_US&source=CC2 

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

TEAM SUPERVISOR – MOBILE COLLECTIONS

The Community Blood Center is seeking a Team Supervisor who is responsible for ensuring the assigned team members perform functions in a manner that is compliant with all applicable regulations, standards, procedures and policies. 

The Team Supervisor is responsible for creating a collaborative and engaged working environment that provides exceptional customer service to donors, sponsoring organizations and the public.  Ensures assigned staff members are trained and competent to perform assigned duties. The Supervisor will work collaboratively with the Collections Leadership team and other Team Supervisors.

Primary Job Responsibilities:

  • Ensures the assigned team is appropriately performing designated functions in accordance with applicable policies and procedures. Provides guidance, direction, coaching and discipline as required in coordination with the Collections Leadership Team.
  • Writes and conducts performance reviews, participates in the hiring and training process of new and promoted staff.
  • Performs all technical functions designated in the Automation Specialist job description.
  • Functions as the designated leader of blood collection operations ensuring all pre-drive functions are appropriately completed, assigning staff to duties throughout the blood drive, managing donor flow, coaching staff and volunteers on appropriate functions and serving as a resource for donor eligibility or other technical issues.
  • Ensures the blood collection areas are maintained and managed to ensure a clean and safe working environment.
  • Responsible for ensuring adequate supplies and equipment are available to the team to perform job duties.
  • Assists in Collections QC functions including DRF review, completing Correction Reports, performing follow-up discussions with staff as assigned, performing audits, reviewing QC records and data sheets, and assisting with QC activities as requested.
  • Monitors team performance for compliance with SOPs, operational and regulatory requirements.
  • Responsible for the performance of assigned team members to include technical competencies as well as attendance, teamwork, flexibility, compliance, customer service and blood collection operation performance.
  • Responsible for the career development of assigned staff members to include coaching and skill development.
  • Maintain all applicable documentation and provide prompt notification the Assistant Manager for assistance.
  • Provide adequate staffing levels for scheduled collection activities by responding to and covering call-ins during on-call shift by working with other team leaders and supervisors as needed.
  • Participate in process improvement projects and other projects related to the department as requested by Supervisor.

Job Requirements:

EDUCATION

  • High School Diploma or equivalency required and at least 2 years of progressive blood center experience or equivalent
  • Post-secondary education highly desirable.

EXPERIENCE: 

  • Supervisory skills and experience highly desirable.
  • Trained and competent in WB and Apheresis phlebotomy collections desirable.
  • Knowledge of medical terminology desirable.

SKILLS:            

  • Strong interpersonal skills.
  • Excellent organizational, oral and written communication skills.
  • Excellent customer service.
  • Skilled in the performance of operational tasks.
  • A high level of organizational skills required
  • Skilled in accurate documentation with emphasis on detail.
  • High level of problem solving aptitude

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=181804&lang=en_US&source=CC2

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran