EMPLOYMENT OPPORTUNITIES

CALL CENTER REPRESENTATIVE

Description:

The Call Center Representative is responsible for placing outbound calls for scheduling donation appointments, appropriately directing incoming calls, and providing information on the Community Blood Center’s programs, services and special blood needs.

The position is 30 hours per week and is eligible for our excellent benefit program.

Primary Job Responsibilities:

  • Makes calls using call lists and enters call results and/or schedules donor appointments as appropriate. Schedules donation appointments in the computer system for a date, time and location that are most convenient for the donor.
  • Achieves individual performance expectations for appointments scheduled, show rate and customer service. Assists in achieving team goals for the fixed sites.
  • After reviewing donor information in the computer, pre-qualifies potential donors to determine eligibility and/or directs any eligibility questions to appropriate CBC personnel.
  • Answers inbound phone calls. Provides information as requested; transfers call(s) to the appropriate CBC personnel, voicemail, or takes and distributes messages for unavailable staff as needed.
  • Follows phone scripts as directed and incorporates all of the key talking points used for call evaluations during conversations with donors.
  • Conducts special donor recruitment projects at various locations and distributes CBC information and other related duties as requested.
  • Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs or directives upon assignment. Maintains job-related skills by attending team meetings and training sessions and reading publications.

Job Requirements:

The Call Center Representative requires a pleasant and polite telephone manner.  Must perform job duties and responsibilities in a professional manner at all times. Must maintain strict confidentiality of CBC and CBC donor information.  Skills include excellent organizational, oral and written communication.  Strong, flexible interpersonal skills and data entry/computer skills.  Employee may occasionally be required to lift objects or materials weighing up to 25 pounds.

Education:

High school diploma or equivalent required. 

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=176601&lang=en_US&source=CC2

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

CALL CENTER REPRESENTATIVE - EVENINGS

Are you looking for a part-time evening position that doesn't include weekends?

The Community Blood Center, a provider of high quality blood products and services, is seeking Call Center Representatives who have great customer service skills to recruit and schedule volunteer blood donors for our local area hospitals.

Representatives will work in a fast-paced, professional environment inspiring others to help in saving lives. Representatives will be enthusiastic and will connect easily with others over the phone.

This is a part-time, evening position, up to 16 hours per week. With some flexibility in the start time, the shift is 4:00 p.m. to 8:00 p.m. Monday through Thursday. We also offer a competitive starting wage. No weekends, no Friday nights, and no holidays.

To join our team, submit your resume to: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=166319&lang=en_US&source=CC628614

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

DONOR REGISTRATION ATTENDANT

The Community Blood Center is looking for a Donor Registration Attendant to greet and register volunteer blood donors as they present for blood donations. The Donor Registration Attendant will also provide nourishment and monitoring of the volunteer blood donors after they donate and present in the Café.

On the job training is provided. The ability to multi-task, provide great customer service and basic computer skills are required. 

This is a 14 hour per week position that is weekends only.

Primary Job Responsibilities:

  • Exhibit exceptional customer service at all times.
  • Greets and registers donors, instructs donors to complete appropriate paperwork and answer donor questions.
  • Greets guests/contractors and contacts appropriate blood center personnel. 
  • As needed, performs donor registration activities at alternate donor centers and mobile blood drives.
  • As needed, performs café attendant duties.
    • Monitors donors for any adverse post-donation reactions and summons assistance from the collection staff.
    • Serves refreshments to donors. Replenishes the refreshments and cafe supplies.
    • Maintains a clean, neat setting in the Cafe, including any housekeeping tasks.
  • As directed, assists in training of new employees and volunteers.
  • Encourages donors to schedule future donation appointments prior to their departing.
  • Provides donors with information regarding the blood center, blood donation types and/or organization’s programs, and informs donors of their donation level.
  • Assists with clerical, reception tasks and any other duties as assigned.

Job Requirements:

Education:

  • High school diploma or equivalent required.

Skills:

  • Excellent verbal and written communication skills and the ability to relate well with others.
  • Strong, flexible interpersonal, data entry/computer skills.
  • Must be attentive to detail and possess good follow through skills.
  • Must act in a professional manner.
  • Employee may occasionally be required to lift objects or materials weighing up to 35 pounds.

Submit your resume to learn more about a career at the blood center: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=166307&lang=en_US&source=CC18478

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

DONOR TECHNICIAN

 

Are you interested in a career where you could help save lives every day? The Community Blood Center is looking for Donor Technicians who are thoughtful, portray accuracy within their daily work, and are looking for advancement opportunities. The right candidate will be friendly, detail-oriented, exhibit a cooperative team attitude and provide outstanding customer service.

Donor Technicians are responsible for ensuring donor suitability and performing whole blood or automated collection procedures per regulatory and Standard Operating Procedures.  On-the-job phlebotomy training is provided and opportunities for growth are available.

Our mission is to connect lives and share life requires a high level of flexibility. Donor Technician shifts consist of days, evenings, rotating weekends and holidays. CBC currently offers every other weekend off for Donor Technicians and strives to provide work-life balance for staff.

We have part-time (20 hrs/wk) and full-time (36 to 40 hrs/wk) positions available! Donor Technician positions offer a competitive starting wage, with paid on-site training and no prior experience necessary. The Community Blood Center compensates for advance degrees and/or previous relevant work experience.

Additionally, CBC offers an excellent benefit program for full-time employees, along with additional opportunities for candidates who possess a Commercial Driver’s License (CDL).

Primary Job Responsibilities:

  • Perform phlebotomy and whole blood collection.
  • Take and record donor pulse, blood pressure, and temperature measures, and perform medical history review.
  • Demonstrate teamwork, flexibility and dependability.
  • Comply with federal, state, local and company-specific regulations related to quality- of -product, employee and donor safety, and to the proper performance of day-to-day activities.
  • Demonstrate professionalism at all times.

Job Requirements:

EDUCATION: 

  • High School education or equivalency required.

SKILLS:            

  • Excellent organizational, oral and written communication skills.
  • Strong interpersonal skills in a team environment.
  • Excellent customer service skills.
  • Observation and performance of repetitive tasks.
  • Accurate documentation with emphasis on detail.
  • Ability to regularly push, pull and lift supplies and equipment.

Physical Demands/Work Environment:

Production environment requiring the ability to walk and stand for the entire work shift. Requires frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee.  Requires frequent lifting up to 5 pounds, and occasional lifting up to 30 pounds.  Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.  Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require prolonged glove wear.

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=166287&lang=en_US&source=CC638640

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

DONOR TECHNICIAN - NORTHWOODS (Minocqua, WI Area)

 

The Community Blood Center is looking for a Donor Technician who is conscientious and demand accuracy within their daily work. The Donor Technician will be friendly, detail oriented, exhibit a cooperative team attitude and provide great customer service.

Responsibilities include set-up for blood drive operations and performing of phlebotomy duties.

Donor Technicians will be responsible for ensuring donor suitability and performing whole blood or automated collection procedures per regulatory and Standard Operating Procedures.  On the job phlebotomy training is provided and growth opportunities are available.

Our mission is to serve our blood donor and patient needs requiring flexibility. Hours include day, evening, and weekend and holiday rotation.  

We have part-time (20 hrs/wk) and full-time (40 hrs/wk) positions available! Our Donor Technician positions offer a competitive starting wage, with paid on-site training and no prior experience necessary. The Community Blood Center compensates for advance degrees and/or previous relevant work experience.

Additionally, CBC offers an excellent benefit program for full-time employees and advancement opportunities within our blood collections department.

Primary Job Responsibilities:

  • Perform screening, phlebotomy, and whole blood collection.
  • Screen donors and document findings during health history screening.
  • Demonstrate teamwork, flexibility and dependability.
  • Participate in the process improvement projects on an ongoing basis.
  • Demonstrate professionalism at all times.

Job Requirements:

EDUCATION: 

  • High School education or equivalency required.
  • EMT, Paramedic, LPN, C.N.A. or M.A. certification desired. 

EXPERIENCE:

  • Previous phlebotomy experience and medical terminology a plus.

SKILLS:            

  • Excellent organizational, oral and written communication skills
  • Strong interpersonal skills in team environment.
  • Excellent customer service skills.
  • Observation and performance of repetitive tasks.
  • Accurate documentation with emphasis on detail.
  • Ability to regularly push, pull and lift supplies and equipment.
  • Ability to regularly lift objects weighing up to 50 pounds.

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=174105&lang=en_US&source=CC2 

The Community Blood Center
1575 Highway 51 North.
Woodruff, WI 54568
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

LOGISTICS COORDINATOR

The Community Blood Center is seeking a Logistics Coordinator who is responsible for ensuring mobile collection operations have the supplies, equipment and vehicles necessary to successfully conduct blood drives.

The Logistics Coordinator duties will include but not limited to preparing supplies in advance of blood drive operations, evaluating and triaging incoming supplies after use in operations and  monitoring the maintenance and repair status of vehicles, ensuring vehicles are clean (inside and outside). The individual will seeks opportunities to improve the facilities and processes related to the blood collection vehicle and supply processes. As well as ensure all supplies are prepared and available on a daily basis.

Primary Job Responsibilities:

  • Allocates and prepares an appropriate amount of supplies for mobile operations based on the drive schedule and products to be collected.
  • Evaluates supplies being returned from mobile operations and maintains these supplies in a manner that allows for lot number control and effective use of the supply.
  • Prepares packing ice in accordance with procedures to be taken on mobile collection operations.
  • Maintains and monitors the vehicle maintenance status, schedules and coordinates vehicle maintenance and works closely with the Collections and Operations Planning Manager to ensure DOT compliance.
  • Reviews Pre and Post Trip paperwork to ensure compliance with procedures and to identify vehicle or driver trends that require corrective action.
  • Maintains accurate and complete records for supply allocation and vehicle maintenance.
  • Ensures vehicles are clean and tidy.
  • Provides back-up for the Donor Services Equipment Coordinator position.
  • Manages projects associated with supplies or vehicles as requested.
  • Independently troubleshoots and tracks supply, vehicle or driver issues and makes recommendations for correction and prevention
  • Creates, revises and maintains SOPs and policies related to supplies and vehicle use and maintenance.
  • Conducts training as necessary for relevant process revisions and implementations.
  • Maintains knowledge-based competency of Donor Tech duties as needed.

Job Requirements: 

EDUCATION: 

  • Associate’s degree desired or equivalent related work experience.

EXPERIENCE: 

  • Experience allocating and/or coordinating supplies.
  • Experience in fleet management functions desired.
  • Demonstrated ability to work independently and coordinate the actions of others, desired.
  • Technical writing skill preferred.

SKILLS:            

  • Strong interpersonal skills.
  • Excellent organizational, oral, and written communication skills.
  • Skilled in accurate documentation with emphasis on detail.
  • Ability to independently lift 30 pounds
  • Required to stand and sit for prolonged periods of time

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=189581&lang=en_US&source=CC2

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

TEAM SUPERVISOR – MOBILE COLLECTIONS

The Community Blood Center is seeking a Team Supervisor who is responsible for ensuring the assigned team members perform functions in a manner that is compliant with all applicable regulations, standards, procedures and policies. 

The Team Supervisor is responsible for creating a collaborative and engaged working environment that provides exceptional customer service to donors, sponsoring organizations and the public.  Ensures assigned staff members are trained and competent to perform assigned duties. The Supervisor will work collaboratively with the Collections Leadership team and other Team Supervisors.

Primary Job Responsibilities:

  • Ensures the assigned team is appropriately performing designated functions in accordance with applicable policies and procedures. Provides guidance, direction, coaching and discipline as required in coordination with the Collections Leadership Team.
  • Writes and conducts performance reviews, participates in the hiring and training process of new and promoted staff.
  • Performs all technical functions designated in the Automation Specialist job description.
  • Functions as the designated leader of blood collection operations ensuring all pre-drive functions are appropriately completed, assigning staff to duties throughout the blood drive, managing donor flow, coaching staff and volunteers on appropriate functions and serving as a resource for donor eligibility or other technical issues.
  • Ensures the blood collection areas are maintained and managed to ensure a clean and safe working environment.
  • Responsible for ensuring adequate supplies and equipment are available to the team to perform job duties.
  • Assists in Collections QC functions including DRF review, completing Correction Reports, performing follow-up discussions with staff as assigned, performing audits, reviewing QC records and data sheets, and assisting with QC activities as requested.
  • Monitors team performance for compliance with SOPs, operational and regulatory requirements.
  • Responsible for the performance of assigned team members to include technical competencies as well as attendance, teamwork, flexibility, compliance, customer service and blood collection operation performance.
  • Responsible for the career development of assigned staff members to include coaching and skill development.
  • Maintain all applicable documentation and provide prompt notification the Assistant Manager for assistance.
  • Provide adequate staffing levels for scheduled collection activities by responding to and covering call-ins during on-call shift by working with other team leaders and supervisors as needed.
  • Participate in process improvement projects and other projects related to the department as requested by Supervisor.

Job Requirements:

EDUCATION

  • High School Diploma or equivalency required and at least 2 years of progressive blood center experience or equivalent
  • Post-secondary education highly desirable.

EXPERIENCE: 

  • Supervisory skills and experience highly desirable.
  • Trained and competent in WB and Apheresis phlebotomy collections desirable.
  • Knowledge of medical terminology desirable.

SKILLS:            

  • Strong interpersonal skills.
  • Excellent organizational, oral and written communication skills.
  • Excellent customer service.
  • Skilled in the performance of operational tasks.
  • A high level of organizational skills required
  • Skilled in accurate documentation with emphasis on detail.
  • High level of problem solving aptitude

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=181804&lang=en_US&source=CC2

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

TEAM SUPERVISOR - NORTHWOODS (MINOCQUA, WI AREA)

The Team Supervisor is responsible for ensuring the assigned team members perform functions in a manner that is compliant with all applicable regulations, standards, procedures and policies.  Responsible for creating a collaborative and engaged working environment that provides exceptional customer service to donors, sponsoring organizations and the public.  Ensures assigned staff members are trained and competent to perform assigned duties. Works collaboratively with the Collections Leadership team and other Team Supervisors.

Primary Job Responsibilities:

  • Ensures the assigned team is appropriately performing designated functions in accordance with applicable policies and procedures. Provides guidance, direction, coaching and discipline as required in coordination with the Collections Leadership Team.
  • Writes and conducts performance reviews, participates in the hiring and training process of new and promoted staff.
  • Performs all technical functions designated in the Automation Specialist job description.
  • Functions as the designated leader of blood collection operations ensuring all pre-drive functions are appropriately completed, assigning staff to duties throughout the blood drive, managing donor flow, coaching staff and volunteers on appropriate functions and serving as a resource for donor eligibility or other technical issues.
  • Ensures the blood collection areas are maintained and managed to ensure a clean and safe working environment.
  • Responsible for ensuring adequate supplies and equipment are available to the team to perform job duties.
  • Assists in Collections QC functions including DRF review, completing Correction Reports, performing follow-up discussions with staff as assigned, performing audits, reviewing QC records and data sheets, and assisting with QC activities as requested.
  • Monitors team performance for compliance with SOPs, operational and regulatory requirements.
  • Responsible for the performance of assigned team members to include technical competencies as well as attendance, teamwork, flexibility, compliance, customer service and blood collection operation performance.
  • Responsible for the career development of assigned staff members to include coaching and skill development.
  • Maintain all applicable documentation and provide prompt notification the Assistant Manager for assistance.
  • Provide adequate staffing levels for scheduled collection activities by responding to and covering call-ins during on-call shift by working with other team leaders and supervisors as needed.
  • Participate in process improvement projects and other projects related to the department as requested by Supervisor.

Job Requirements:

EDUCATION

  • High School Diploma or equivalency required and at least 2 years of progressive blood center experience or equivalent
  • Post-secondary education highly desirable.

EXPERIENCE

  • Supervisory skills and experience highly desirable.
  • Trained and competent in WB and Apheresis phlebotomy collections desirable.
  • Knowledge of medical terminology desirable.

SKILLS           

  • Strong interpersonal skills.
  • Excellent organizational, oral and written communication skills.
  • Excellent customer service.
  • Skilled in the performance of operational tasks.
  • A high level of organizational skills required
  • Skilled in accurate documentation with emphasis on detail.
  • High level of problem solving aptitude

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=194781&lang=en_US&source=CC2

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

TECHNICAL WRITER/EQUIPMENT COORDINATOR

The Donor Services Equipment Coordinator is responsible for procurement of new equipment, development of standard operating procedures specific to use of the equipment, and coordination and/or completion of required quality control, maintenance, and repair of equipment that is essential to Donor Services operations. This includes but is not limited to equipment supporting registration, whole blood and apheresis collections, as well as supply storage temperature monitoring functions. Ensures necessary equipment is operational and available for use at all collection locations.

Primary Job Responsibilities:

  • Manages multiple priorities simultaneously while working independently, with the end user of the equipment, and/or other members of a project team.
  • Performs market research and gathers data and information for presentation to department management in the evaluation of prospective equipment purchases.
  • Applies critical thinking to identify potential obstacles when evaluating prospective new equipment with regards to its intended use at The Community Blood Center.
  • Serves as the project lead for the implementation of new equipment and/or revised standard operating procedures.
  • Implements new equipment by developing standard operating procedures and validation/verification plans in compliance with manufacturer and regulatory requirements.
  • Acquire and maintain service contracts for equipment that requires vendor performed repair and/or maintenance.
  • Collaborates with members of other departments to ensure proper validation/verification, regulatory, calibration, and storage requirements are satisfied.
  • Schedules/performs the cleaning, maintenance, and repair activities for donor services equipment in accordance with manufacture recommendations and CBC procedures in a manner that ensures timely completion according to requirements.
  • Maintains records for equipment quality control and maintenance with meticulous attention to detail.
  • Assists in implementation of safe and efficient processes related to the mobile fleet, including pre-drive/post-drive activities.
  • Performs validations and/or verifications of new and/or repaired equipment.
  • Conducts training as necessary for relevant process revisions and implementations.

Job Requirements:

Education:

  • Bachelor’s degree desired or equivalent related work experience.

Experience:

  • High level of computer skills required.
  • Demonstrated ability to work independently, manage multiple priorities, and coordinate the actions of others.
  • Minimum of one year experience writing technical documents, preferably in a similarly regulated industry.

Skills:                     

  • Strong interpersonal and time management skills.
  • Excellent organizational, oral, and written communication skills.
  • Skilled in accurate documentation with emphasis on detail.

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=192662&lang=en_US&source=CC2

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

 

WAREHOUSE / FACILITIES

The Community Blood Center is looking to add a Warehouse and Facilities position to join our team. This service orientated position includes receiving deliveries, warehouse product and distributing inventory of supplies for all departments. The position also includes performing building and grounds maintenance and courier duties.

Primary Job Responsibilities:

  • Perform maintenance in and around the main building and other Donor Centers as assigned, to include snow/ice removal around entrances, changing of light bulbs, regular cleaning and organizing of mobile staging garage, warehouse and store rooms, weed control around plants, trees and bushes, and keeping grounds orderly.
  • Complete assigned tasks on the work order system in a timely, efficient, professional manner.
  • Responsible for covering the delivery phone. Receives, inspects and warehouses incoming supplies.  Distributes inventory to departments as scheduled or when needed.
  • Perform other duties and special projects as assigned that affect the overall operations and facilities.
  • Removal of ice build-up in the laboratory freezers and cleaning as needed.
  • Regular supplying of soda/water machines.

Job Requirements:

EDUCATION/EXPERIENCE/SKILLS:        

  • High School Diploma or GED required
  • Experience in facilities and general maintenance
  • Attention to detail to continually look for areas needing attention and repair
  • Good time management skills for the variety of tasks involved
  • Knowledge of general maintenance and repair of equipment and facilities
  • Ability to lift objects or materials weighing up to 50 pounds

Submit your resume to join our team: https://workforcenow.adp.com/jobs/apply/posting.html?client=combctr&jobId=193566&lang=en_US&source=CC2

The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability/Veteran